Question 1

What kind of therapy do you offer?

Accepted Answer

Each brand offers different services, from CBT and general counselling to specialised relationship therapy. Most sessions are either online or in-person in Kent or Surrey. Our network includes couples counselling, individual therapy, CBT for anxiety and depression, and specialised relationship support.

Question 2

How are therapists selected?

Accepted Answer

We work only with qualified, insured, and vetted professionals. All therapists have relevant certifications and professional experience. Every therapist in our network must have recognised qualifications, valid insurance (public liability and professional indemnity), and undergo our thorough approval process.

Question 3

What does it cost?

Accepted Answer

Initial sessions range from £60–£80 depending on the service. Subsequent sessions are paid directly to the therapist. We believe in transparent pricing with no hidden fees, and you'll know the exact cost before booking your session.

Question 4

How do I know if therapy is right for me?

Accepted Answer

We provide a simple questionnaire to help determine whether and how therapy might help. You'll also have the chance to speak with a therapist before continuing. Our matching process is designed to help you understand if therapy could be beneficial for your specific situation.

Question 5

Can I switch therapists?

Accepted Answer

Yes, absolutely. If you feel your initial match isn't quite right, we'll help you find a better fit quickly. We understand that the therapeutic relationship is crucial, and we're committed to helping you find the right professional for your needs.

Question 6

Is my data private?

Accepted Answer

Absolutely. All data is managed securely in compliance with GDPR. We take privacy seriously and never sell or share your personal information with third parties. Your confidentiality is paramount to us.

Question 7

Do you offer online sessions?

Accepted Answer

Yes, many of our brands offer online sessions through secure video platforms. This includes OnlineCouplesCounselling.com and PapayaTherapy.com, as well as online options through our location-based brands in Kent and Surrey.

Question 8

How quickly can I get an appointment?

Accepted Answer

We offer appointments as soon as the next day depending on therapist availability and your specific requirements. Our streamlined matching and booking process means you can often get your first appointment within a few days.

Question 9

What qualifications do your therapists have?

Accepted Answer

All our therapists have recognised counselling qualifications from accredited institutions, valid professional insurance, and relevant experience in their specialisation areas. We only work with professionals who meet strict qualification and experience criteria.

Question 10

Do you accept insurance?

Accepted Answer

We do not work with any insurance companies. All our services are provided on a private pay basis. Payment is made directly to the therapist after your session. We'll clarify all payment arrangements during the matching process to ensure complete transparency.

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